Shipment and Delivery
For the shipment of your parcels we work with POSTNL, DHL & DPD. You will receive a track and trace code to follow your purchase every step of the way.
Within the Netherlands:
For handling and shipping we will charge € 8,70, for orders above € 150 we do free shipment. Average delivery time will be 4-5 working days.
For international shipment we use two rates: one for Europe where we charge €18,50,- per package and one for Worldwide shipment of € 24,- per package. Average delivery time will be 5-7 working days.
We deliver in Bali, Indonesia for local prices as we have our Atelier here. Packages to the rest of Asia, Australia and New Zealand will be send there by DHL and are free of import duties and additional taxes. Average delivery time will be 5-7 working days.
Delivery to Non-EU countries can be increased with additional custom duties and value added taxes (VAT), which are not included in the product price and shipping cost listed on our website.
We are not responsible for covering these expenses. If you have any questions or problems during check out please email firstname.lastname@example.org and we will do our best to resolve your questions.
If your package is lost or stolen we will do everything we can to assist you. However, we are no longer responsible for packages once they are in transit.
We will gladly accept returns of unused items within 14 days of purchase (after delivery). As our customer you are in charge of return costs. The product must be in perfect condition with its original packaging and tags.
It is required that you track this shipment and make sure the piece is securely packaged.
ADORN is not responsible for return merchandise lost or damaged in transit.
If you would like to make a size or product change, you will need to place a return and make a new order. In this case the delivery expenses for the second order will be free. When you want to return without a direct new purchase we offer a return code without time limit that can be used on any moment.
Let us Know
We are happy to help with any questions you might have about shipping, returns, sizing, and more. Please contact us email@example.com